Privacy policy | HeartPath Holdings

CrewPad Privacy Policy

Effective Date: August 20, 2026

App Name: CrewPad: Crash Pad Finder

Company/Developer: HeartPath Holdings, LLC

Contact Email: support@heartpathholdings.com

1. Introduction

CrewPad: Crash Pad Finder (“CrewPad,” “we,” “us,” or “our”) is operated by HeartPath Holdings, LLC. CrewPad is designed to help aviation crew members, crash pad hosts, property owners, property managers, and related users connect regarding crash pad housing, room availability, lodging information, bookings, payments, payouts, and related communication.

This Privacy Policy explains how we collect, use, store, and share information when you use CrewPad, including our mobile app, website, web app, and related services.

By using CrewPad, you agree to the collection and use of information described in this Privacy Policy.

2. Information We Collect

Depending on how you use CrewPad, we may collect the following types of information.

Account Information

When you create or manage an account, we may collect information such as:

Name
Email address
Phone number, if provided
Login credentials
Profile details
Account role, such as crew member, host, property contact, property manager, or similar user type
Subscription status and account settings
Email verification status
Account access status
User ID or account identifiers

Listing and Housing Information

If you create, manage, view, or respond to crash pad listings, we may collect or process information such as:

Crash pad or property descriptions
City, airport area, neighborhood, or general location
Room availability
Pricing, rent, booking, or stay details provided by the listing creator
House rules
Amenities
Photos or images uploaded by users
Contact preferences
Listing status and related details
Host profile details
Booking or reservation details
Guest preferences or stay-related information

Crew Verification and Host Verification Information

CrewPad may allow users to submit information for crew verification, host verification, or account review purposes. This may include:

Crew role
Airline or aviation-related affiliation
Airline-issued email address, if provided
Employee ID or similar identifier, if provided
Uploaded badge, crew ID, airline ID, or related verification photo
Host, property owner, or property manager information
Verification status, timestamps, and review notes

Verification information is used to help review account or badge eligibility within CrewPad. Verification does not guarantee a user’s identity, employment status, property authority, safety, reliability, or suitability.

Communication Information

CrewPad may allow users to contact each other about listings, availability, bookings, housing questions, or other crash pad-related matters. If communication features are available, we may collect or process:

Messages
Inquiries
Replies
Timestamps
Thread history
Related communication records

Location Information

CrewPad may use general location information, such as city, airport, region, neighborhood, or search area, to help users find relevant crash pad listings.

We do not collect precise GPS location unless you choose to provide it or grant device permission.

If location permissions are requested in the future, we will use location information only for app functionality, such as helping users search for relevant listings, and only as permitted by your device settings.

Payment, Booking, Subscription, and Payout Information

CrewPad may support bookings, payments, payouts, subscriptions, digital access purchases, or related transactions.

For iOS users, subscriptions or digital features may be processed through Apple’s App Store. Apple handles payment information according to its own policies. CrewPad may receive subscription status information, transaction status, or access status, but we do not receive or store full Apple payment details.

For Android users, subscriptions or digital features may be processed through Google Play Billing. Google handles payment information according to its own policies. CrewPad may receive subscription status information, transaction status, or access status, but we do not receive or store full Google Play payment details.

For web users, payments may be processed through Stripe or another third-party payment provider.

For booking, host payout, or marketplace-related activity, Stripe or another third-party payment provider may collect and process payment, payout, identity, business, tax, banking, or verification information directly. CrewPad does not directly store full credit card numbers, CVV codes, complete bank account numbers, or complete payment credentials.

CrewPad may receive limited transaction-related information, such as payment status, booking status, payout status, connected account status, transaction ID, fee information, or related payment records needed to operate the Service.

Device and Usage Information

We may collect basic technical and usage information to help operate, improve, and secure the app, including:

Device type
App version
Operating system
Browser type
Mobile platform, such as iOS or Android
Crash reports
Diagnostics and performance data
App usage activity
Log data and timestamps
Security events
General interaction activity within the Service

3. How We Use Information

We use collected information to:

Create and manage user accounts
Verify email addresses
Display and manage crash pad listings
Help crew members search for housing options
Help hosts manage crash pad availability
Allow users to communicate about listings
Support bookings, reservations, or stay-related activity
Process subscriptions, digital access purchases, payments, or payouts through third-party providers
Support Stripe Connect or other payout onboarding, where applicable
Review crew verification or host verification submissions
Provide customer support
Improve app performance, reliability, and user experience
Send account, service, subscription, payment, payout, booking, or security-related communications
Prevent fraud, abuse, spam, scams, or misuse of the app
Enforce our Terms of Use
Protect the safety, security, and integrity of CrewPad and its users
Comply with legal, safety, tax, App Store, Google Play, payment processor, or regulatory requirements

We do not sell your personal information.

4. User-Generated Content

CrewPad may allow users to submit listings, photos, descriptions, messages, contact information, availability details, house rules, pricing information, booking details, verification materials, or other content.

Users are responsible for the accuracy, legality, safety, and appropriateness of the content they provide.

We may review, remove, restrict, hide, pause, or disable content that appears inaccurate, inappropriate, misleading, unlawful, abusive, fraudulent, discriminatory, unsafe, based on undisclosed stock/demo/illustrative images, or in violation of our Terms of Use or community standards.

Content you choose to include in listings, messages, profiles, inquiries, or other app areas may be visible to other users depending on how the feature is designed.

5. Housing Listings and User Responsibility

CrewPad provides tools to help users discover, post, book, manage, and communicate about crash pad housing options.

CrewPad does not own, inspect, manage, guarantee, or verify every property, listing, host, guest, rental arrangement, payment arrangement, payout arrangement, housing condition, neighborhood, transportation option, user identity, or user conduct.

Users are responsible for evaluating listings, communicating directly, following applicable laws, confirming housing details, reviewing any rental or lodging terms, verifying property authority, and making their own decisions before entering into any housing, payment, payout, booking, or lodging arrangement.

Hosts are responsible for ensuring that any information, photos, pricing, availability, rules, and property details they provide are accurate and that they have the right to offer or list the space.

6. How Information Is Shared

We may share information in the following limited situations:

With Other Users

Information you choose to include in a listing, profile, inquiry, booking request, message, review, or communication may be visible to other users as part of the app’s intended functionality.

For example, a host may see information related to a guest inquiry or booking request, and a guest may see information included in a host’s listing.

With Service Providers

We may share information with trusted third-party service providers who help us operate CrewPad, such as:

Hosting providers
Database providers
Payment processors
Payout processors
Subscription management tools
App store services
Analytics providers
Email providers
Authentication providers
File storage providers
Customer support tools
Security providers
Crash reporting or diagnostics providers
Map, search, or location-related tools

These providers may access information only as needed to provide services to us or to support the Service.

With Payment and Payout Providers

If you make a payment, receive a payout, connect a host payout account, complete booking-related activity, or use paid features, information may be shared with Stripe, Apple, Google, or another applicable payment provider as needed to process payments, subscriptions, refunds, disputes, chargebacks, payouts, tax reporting, fraud prevention, or verification requirements.

For Legal, Safety, or Security Reasons

We may disclose information if required by law, legal process, subpoena, court order, government request, payment processor requirement, app store requirement, or if we believe disclosure is reasonably necessary to:

Protect the rights, property, or safety of CrewPad, HeartPath Holdings, LLC, users, or others
Investigate fraud, abuse, scams, spam, payment disputes, or security issues
Enforce our Terms of Use
Respond to legal claims or regulatory obligations
Prevent harm, misuse, or unauthorized access
Comply with tax, payment, payout, app store, or legal requirements

Business Transfers

If HeartPath Holdings, LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, user information may be transferred as part of that transaction, subject to appropriate protections.

7. Third-Party Services

CrewPad may use third-party services for hosting, analytics, subscriptions, payments, payouts, authentication, maps, email delivery, app performance, customer support, file storage, security, or other app functionality.

These third-party services may collect and process information according to their own privacy policies. We are not responsible for the privacy practices, security practices, availability, or policies of third-party websites, platforms, app stores, payment processors, or services.

Your use of third-party services may also be subject to their own terms and policies.

8. Data Retention

We retain information for as long as reasonably necessary to provide CrewPad, maintain account and listing functionality, process subscriptions, support payments and payouts, manage bookings, comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce agreements, maintain security, support customer service, and support business operations.

Some information may remain in backups, logs, archived systems, payment records, tax records, fraud prevention systems, customer support records, or business records for a limited period after account deletion where reasonably necessary or legally required.

We may retain certain information if needed to:

Complete or document payments, payouts, refunds, disputes, or chargebacks
Comply with tax, accounting, legal, app store, or payment processor requirements
Prevent fraud, abuse, or security issues
Resolve disputes or enforce agreements
Protect the safety and integrity of the Service

9. Account Deletion and Data Deletion

You may request deletion of your CrewPad account or personal information by contacting us at:

support@heartpathholdings.com

If CrewPad provides an in-app or web-based account deletion option, you may also use that option to request deletion.

We will review and process account deletion requests within a reasonable timeframe, subject to legal, security, fraud prevention, dispute resolution, subscription, payment, payout, tax, accounting, or business record obligations.

Deleting your CrewPad account may remove or deactivate certain personal information from active account systems, but some information may be retained where required or permitted by law or where necessary to protect the safety, security, and integrity of the Service.

Deleting your CrewPad account does not automatically cancel:

Apple App Store subscriptions
Google Play subscriptions
Web subscriptions
Stripe subscriptions
Active bookings
Pending payments
Pending payouts
Connected payout accounts
Payment processor accounts

If you subscribed through Apple, you must manage or cancel your subscription through your Apple ID account settings.

If you subscribed through Google Play, you must manage or cancel your subscription through your Google Play account settings.

If you subscribed or paid through the web, cancellation may be handled through your web account, Stripe, another payment provider, or by contacting us.

If you are a host with a connected Stripe or payout account, you may also need to manage your payout account directly through the applicable payment provider.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.

Where applicable, information may be transmitted using encryption in transit through third-party hosting, app store, authentication, payment, or service providers.

However, no app, website, internet transmission, payment system, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential, using a secure password, and protecting access to your device and email account.

11. Children’s Privacy

CrewPad is intended for adults and aviation-related users seeking or offering crash pad housing information. CrewPad is not intended for children under 13 years old.

You must be at least 18 years old to create an account, post a listing, book lodging, connect a payout account, or otherwise use CrewPad.

We do not knowingly collect personal information directly from children under 13. If we learn that a child has provided personal information directly to us, we will take reasonable steps to delete it.

12. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request a copy of certain information
Object to or restrict certain processing
Withdraw certain permissions, where applicable
Manage app permissions through your device settings
Manage app store subscriptions through Apple or Google account settings

You may be able to update certain account, profile, listing, or payment-related information within the app, website, app store account, or payment provider account.

You may also contact us at support@heartpathholdings.com for privacy-related requests.

We may need to verify your identity before responding to certain requests.

13. App Permissions

CrewPad may request certain device permissions depending on the features you use and the platform you are using.

Permissions may include:

Photo or file access, if you upload listing photos, verification images, or other documents
Camera access, if you take photos directly through the app
Notification permissions, if the app offers alerts or updates
Location permissions, if location-based search or related features are offered in the future

You can manage device permissions through your iOS or Android device settings.

If you deny or disable certain permissions, some features may not work properly.

14. Communications

We may send you account-related, subscription-related, payment-related, payout-related, booking-related, service-related, security, support, or important app update communications.

Some communications are necessary for account security, payment processing, booking activity, or operation of the Service and may not be disabled.

You may be able to adjust optional communication preferences where available.

15. App Store and Google Play Disclosures

CrewPad may be distributed through third-party app stores, including the Apple App Store and Google Play.

Apple and Google may collect, process, and retain information related to app downloads, purchases, subscriptions, device activity, diagnostics, crashes, refunds, or account activity according to their own policies.

If you download CrewPad through the Apple App Store or Google Play, your use of those platforms is also governed by their respective terms and privacy policies.

For Google Play users, information about CrewPad’s data collection, sharing, security practices, and deletion options may also be described in the Google Play Data Safety section.

For Apple users, privacy-related details may also appear in Apple’s App Privacy information for the app.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

If we make material changes, we may notify you through the app, by email, through the website, through an app store update, or by another reasonable method.

Continued use of CrewPad after the updated Privacy Policy becomes effective means you accept the updated policy.

17. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:

HeartPath Holdings, LLC

Email: support@heartpathholdings.com

Website: https://heartpathholdings.com