CrewPad Terms of Use

Effective Date: August 20, 2026

App Name: CrewPad: Crash Pad Finder

Company/Developer: HeartPath Holdings, LLC

Contact Email: support@heartpathholdings.com

1. Acceptance of Terms

These Terms of Use (“Terms”) govern your access to and use of CrewPad: Crash Pad Finder (“CrewPad,” the “Service,” “we,” “us,” or “our”), operated by HeartPath Holdings, LLC.

By creating an account, accessing, browsing, posting a listing, communicating with another user, making or receiving a booking-related payment, connecting a payout account, or otherwise using CrewPad, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not use CrewPad.

You must be at least 18 years old to create an account, post a listing, book or request lodging, connect a payout account, or otherwise use the Service.

2. Description of Service

CrewPad is a software platform designed to help aviation crew members, crash pad hosts, property owners, property managers, and related users discover, post, manage, and communicate about crash pad housing options.

CrewPad may include features such as:

  • Crash pad listing search

  • Host or property profiles

  • Room availability details

  • Listing photos and descriptions

  • General location or airport-area search

  • User inquiries or messaging

  • Booking or reservation tools

  • Payment and payout support through third-party providers

  • Account and listing management tools

  • Crew verification tools

  • Host dashboard tools

  • Subscription-based or paid access features, if offered in the future

CrewPad is a listing, discovery, communication, and marketplace platform. CrewPad does not own, lease, manage, inspect, verify, control, or guarantee crash pad properties or rental arrangements.

3. Housing and Listing Disclaimer

CrewPad does not act as a landlord, property manager, leasing agent, real estate broker, escrow service, housing provider, employer, guarantor, insurer, or legal representative.

Users are responsible for verifying listing details, communicating directly, reviewing any rental or lodging terms, following applicable laws, and making their own decisions before entering into any housing, rental, payment, deposit, or lodging arrangement.

CrewPad does not guarantee:

  • The accuracy of listings

  • The availability of rooms or beds

  • The condition, safety, cleanliness, legality, or suitability of any property

  • The identity, reliability, background, or conduct of any user

  • That any rental, payment, booking, payout, or housing arrangement will be completed

  • That a listing complies with local laws, lease terms, HOA rules, employment rules, zoning requirements, tax requirements, short-term rental rules, occupancy limits, or other obligations

  • That any user is authorized to offer, rent, lease, sublease, manage, or occupy a listed space

Users should use caution, conduct their own due diligence, and avoid sending money or personal information until they are comfortable with the arrangement.

Hosts are responsible for ensuring they have the legal right and authority to list and offer any space on CrewPad.

4. User Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate and current information when creating an account, profile, listing, inquiry, booking request, payment account, or payout account.

You may not share your account credentials with unauthorized users, impersonate another person, create fraudulent accounts, misrepresent your identity or authority, or use CrewPad for any unlawful, abusive, misleading, or harmful purpose.

We may require users to verify their email address, provide additional account information, complete crew verification, complete host verification, or complete third-party payment or payout onboarding before accessing certain features.

5. User Listings and Content

CrewPad may allow users to submit listings, photos, descriptions, availability details, pricing details, contact preferences, messages, reviews, booking information, host information, crew verification information, or other content.

You are solely responsible for content you submit. You represent that you have the right to post the content and that it does not violate any law, third-party rights, lease agreement, employment obligation, housing rule, privacy right, intellectual property right, platform rule, or these Terms.

You agree not to post content that is:

  • False, misleading, fraudulent, or deceptive

  • Discriminatory, abusive, threatening, harassing, or hateful

  • Illegal or promoting illegal activity

  • Invasive of privacy

  • Infringing on intellectual property rights

  • Sexually explicit or inappropriate

  • Spam, scam, or phishing content

  • Unsafe, exploitative, or harmful

  • Based on stock, demo, AI-generated, or illustrative photos unless clearly disclosed and permitted by CrewPad

  • Misrepresenting the actual condition, location, ownership, availability, pricing, or rules of a property

Hosts must use accurate listing information and actual photos of the space when required by CrewPad. CrewPad may remove, hide, restrict, or pause listings that contain inaccurate information, stock photos, demo images, misleading pricing, unavailable rooms, unsafe content, or other concerns.

We reserve the right to remove, restrict, hide, pause, or disable any content, listing, booking, feature access, or account that we believe violates these Terms or may create risk for users, CrewPad, HeartPath Holdings, LLC, or third parties.

6. Communications Between Users

CrewPad may provide tools that allow users to communicate about listings, availability, questions, booking details, host expectations, or other crash pad-related matters.

You are responsible for your communications with other users. You agree to communicate respectfully, honestly, and lawfully.

CrewPad is not responsible for the conduct, statements, agreements, payments, actions, omissions, or communications of users.

Users should not share sensitive personal, financial, or security information through messages unless they understand and accept the risks of doing so.

7. Bookings, Payments, Fees, and Payouts

CrewPad may allow users to make booking requests, submit payments, receive payouts, or complete related transactions through third-party payment processors such as Stripe or another payment provider.

CrewPad does not directly store full credit card numbers, CVV codes, complete bank account numbers, or complete payment credentials. Payment and payout information may be collected and processed by third-party payment providers, and your use of those payment services may be subject to their own terms, policies, fees, verification requirements, and privacy practices.

Hosts may be required to complete third-party payout onboarding before receiving payouts. This may include providing identity, business, tax, banking, or other verification information directly to the payment processor.

CrewPad may charge platform fees, host fees, guest fees, processing fees, commissions, subscription fees, or other fees. Any applicable fees may be displayed within the Service, during the booking process, in a host dashboard, in the app, or through the applicable payment provider.

Hosts are responsible for any taxes, reporting obligations, local lodging requirements, license requirements, occupancy rules, and other obligations related to payments or income received through or in connection with CrewPad.

CrewPad is not responsible for delays, holds, failed payouts, payment disputes, chargebacks, reversals, refunds, bank errors, payment processor restrictions, verification delays, or other payment issues caused by third-party payment providers, financial institutions, user error, suspected fraud, incomplete onboarding, or legal requirements.

CrewPad may delay, cancel, reverse, or restrict payments or payouts if required by law, required by a payment provider, connected to suspected fraud or misuse, or necessary to protect users, CrewPad, HeartPath Holdings, LLC, or third parties.

8. Subscriptions and Digital Access

CrewPad may offer subscription-based access, premium features, host tools, digital access, or other paid features in the future.

For iOS users, subscriptions or digital features may be purchased through Apple’s App Store using Apple In-App Purchase when required. Payment will be charged to your Apple ID account at confirmation of purchase. Subscriptions may automatically renew unless canceled at least 24 hours before the end of the current billing period. You can manage or cancel Apple subscriptions through your Apple ID account settings.

For Android users, subscriptions or digital features may be purchased through Google Play Billing when required. Payment will be charged through your Google Play account. Subscriptions may automatically renew unless canceled before the end of the current billing period. You can manage or cancel Google Play subscriptions through your Google Play account settings.

For web users, subscriptions, digital access purchases, or other web-based purchases may be processed through Stripe or another third-party payment provider.

Refunds for Apple App Store purchases are handled by Apple and are subject to Apple’s refund policies. Refunds for Google Play purchases are handled by Google and are subject to Google Play’s refund policies. Web payment refund requests may be handled by the applicable payment processor or by contacting support@heartpathholdings.com.

We may update pricing, plans, fees, features, commissions, access levels, or availability in the future. Any required notice will be provided through the applicable platform, app store, payment provider, or within the Service.

9. Mobile App Stores

CrewPad may be made available through third-party app stores, including the Apple App Store and Google Play.

Your download and use of the CrewPad mobile app may also be subject to the applicable app store’s terms, policies, billing rules, account requirements, and device requirements.

HeartPath Holdings, LLC is responsible for the CrewPad app, platform, support, and services offered through CrewPad. Apple, Google, and other app store providers are not responsible for CrewPad’s listings, host-guest arrangements, bookings, payments, payouts, property conditions, user communications, or support obligations, except as required by their own applicable terms and policies.

Apple, Google, and other app store providers are third-party platforms and are not parties to these Terms between you and HeartPath Holdings, LLC.

10. Acceptable Use

You agree not to:

  • Use CrewPad for unlawful, fraudulent, abusive, or harmful purposes

  • Post false or misleading listings

  • Post listings for properties you do not own, manage, or have authority to offer

  • Harass, threaten, intimidate, or discriminate against another user

  • Violate housing, employment, aviation, lease, HOA, zoning, tax, short-term rental, occupancy, or other applicable laws or rules

  • Attempt to collect sensitive information from users through deception

  • Use CrewPad to conduct scams, phishing, spam, unauthorized advertising, or fraudulent transactions

  • Upload malware, harmful code, or disruptive content

  • Reverse engineer, scrape, copy, interfere with, or disrupt the Service

  • Attempt to access another user’s account or data without authorization

  • Misrepresent your identity, affiliation, property ownership, listing authority, crew status, host status, pricing, or availability

  • Circumvent CrewPad’s payment, payout, booking, verification, safety, or platform systems

  • Use the Service in a way that creates risk, liability, or harm for CrewPad, users, HeartPath Holdings, LLC, or third parties

Violation of these Terms may result in removal of content, suspension of features, cancellation of bookings, restriction of payments or payouts, termination of your account, or other action we consider appropriate.

11. Crew Verification and Host Verification

CrewPad may offer verification tools to help identify certain users as aviation crew members, hosts, property owners, property managers, or other related users.

Verification does not guarantee a user’s identity, background, employment status, authority, safety, reliability, honesty, or suitability.

A “Verified Crew,” “Verified Host,” or similar badge means only that a user completed a verification process available through CrewPad at the time of review. It does not represent an endorsement, guarantee, background check, employment confirmation, housing approval, or legal certification by CrewPad.

We may approve, deny, revoke, or modify verification status at any time if we believe information is incomplete, inaccurate, outdated, misleading, or creates risk.

12. Intellectual Property

CrewPad, including its software, design, name, logo, branding, features, text, graphics, screenshots, databases, workflows, and related materials, is owned by HeartPath Holdings, LLC or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or create derivative works from CrewPad unless expressly permitted by us in writing.

You retain ownership of content you submit to CrewPad. By submitting content, you grant HeartPath Holdings, LLC a limited, worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, transmit, modify for formatting, and use that content as necessary to operate, provide, promote, improve, and support the Service.

You represent that you have all rights necessary to grant this license and that your content does not violate the rights of any other person or entity.

13. Third-Party Services and Links

CrewPad may integrate with or link to third-party services, including payment processors, app stores, hosting providers, maps, analytics providers, authentication services, email providers, messaging tools, file storage providers, and other tools.

We are not responsible for the content, policies, security, availability, actions, errors, outages, fees, restrictions, or practices of third-party services.

Your use of third-party services may be governed by their own terms and privacy policies.

14. Account Cancellation, Subscription Cancellation, and Account Deletion

You may stop using CrewPad at any time.

You may request account deletion by contacting:

support@heartpathholdings.com

If CrewPad provides an in-app or web-based account deletion option, you may also use that option to request deletion.

Deleting your CrewPad account does not automatically cancel any active subscription, booking, payout account, third-party payment account, or app store subscription.

If you purchased a subscription through Apple, you must manage or cancel Apple subscriptions through your Apple ID account settings.

If you purchased a subscription through Google Play, you must manage or cancel Google Play subscriptions through your Google Play account settings.

If you purchased through the web, cancellation may be handled through your web account, Stripe, another payment provider, or by contacting us.

If you have active bookings, unresolved payments, disputes, payout obligations, fraud concerns, legal obligations, tax obligations, safety issues, or other account activity, certain data may need to be retained as permitted or required by law, payment provider rules, accounting requirements, security needs, or dispute-resolution purposes.

We reserve the right to suspend or terminate your account, remove listings, restrict access, cancel or restrict bookings, or take other action if we believe you violated these Terms, created risk, misused the Service, failed to pay required fees, failed to complete required verification, or if required by law or a third-party service provider.

15. No Guarantee of Availability or Results

We do not guarantee that CrewPad will always be available, uninterrupted, error-free, or secure.

We do not guarantee that any user will find housing, fill a room, receive inquiries, complete a rental arrangement, receive payments, receive payouts, avoid cancellations, avoid disputes, or achieve any particular result from using CrewPad.

CrewPad may be modified, updated, suspended, restricted, or discontinued at any time.

16. Safety and Assumption of Risk

You understand that housing, lodging, shared living arrangements, crash pad arrangements, host-guest interactions, and in-person meetings involve risk.

Users are responsible for evaluating the safety, legality, suitability, and comfort of any arrangement before entering into it.

You agree that you use CrewPad and enter into any host, guest, lodging, rental, or housing arrangement voluntarily and at your own risk.

CrewPad does not conduct property inspections, background checks, safety checks, criminal checks, employment checks, financial checks, or legal reviews unless expressly stated in writing.

Users should take reasonable precautions, communicate clearly, verify details, comply with laws and rules, and use their own judgment.

17. Disclaimer of Warranties

CrewPad is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, HeartPath Holdings, LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, safety, legality, and suitability of listings, users, payments, payouts, bookings, or housing options.

We do not warrant that CrewPad will meet your expectations, that listings will be accurate, that users will act lawfully or honestly, that payments or payouts will be completed without issue, or that any housing arrangement will be safe, suitable, or successful.

18. Limitation of Liability

To the fullest extent permitted by law, HeartPath Holdings, LLC shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, profits, business, goodwill, housing opportunities, travel arrangements, rent, deposits, payments, payouts, property, personal belongings, or other losses arising from your use of or inability to use CrewPad.

To the fullest extent permitted by law, HeartPath Holdings, LLC shall not be liable for claims, damages, injuries, disputes, losses, cancellations, theft, property damage, personal injury, illness, harassment, unsafe conditions, discrimination, payment disputes, payout delays, tax issues, or legal issues arising from user interactions, listings, bookings, lodging arrangements, host-guest agreements, or third-party services.

To the fullest extent permitted by law, our total liability for any claim related to CrewPad shall not exceed the amount you paid directly to CrewPad during the 12 months before the claim arose.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless HeartPath Holdings, LLC, its owners, officers, employees, contractors, service providers, affiliates, licensors, and partners from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising from:

  • Your use or misuse of CrewPad

  • Your listings, content, photos, messages, reviews, or communications

  • Your housing, rental, payment, payout, booking, or lodging arrangements with other users

  • Your violation of these Terms

  • Your violation of any law, rule, regulation, contract, lease, employment policy, HOA rule, zoning rule, tax requirement, or third-party right

  • Your misrepresentation of your identity, authority, crew status, host status, property ownership, listing rights, availability, pricing, or property condition

  • Any dispute between you and another user

  • Any claim related to a property, listing, booking, payment, payout, stay, deposit, cancellation, or host-guest arrangement

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date above.

If we make material changes, we may notify you through the app, by email, through the website, through an app store update, or by another reasonable method.

Continued use of CrewPad after updated Terms become effective means you accept the updated Terms.

21. Contact Us

If you have questions about these Terms, please contact us:

HeartPath Holdings, LLC

Email: support@heartpathholdings.com

Website: https://heartpathholdings.com

© 2026 HeartPath Holdings, LLC. All rights reserved. CrewPad: Crash Pad Finder is a product of HeartPath Holdings, LLC.

© 2026 HeartPath Holdings LLC. All rights reserved.